Shaj Imran Khan
E2E Test Manager · Quality Engineering Lead
- +44 (0) 770 990 77 99
- shaj.ece@gmail.com
- /in/shajimrankhan
- Manchester, UK
Professional Profile
Strategic E2E Test Management Leader with 16+ years of experience spearheading complex quality engineering initiatives within Tier-1 UK Banking and Financial Services. Expert in navigating high-stakes regulatory landscapes and driving operational resilience through Shift-Left methodologies and automated governance. Proven track record of managing multi-supplier delivery teams to achieve high-availability outcomes and significant cost efficiencies.
Experience
E2E Test Manager · The Co-operative Bank PLC
2017 – Present
Manchester / Remote
Direct technical and strategic test management across the Bank's concurrent customer onboarding digital transformation agenda: SME Account Opening, Retail Account Opening Remediation, and Strategic Customer Onboarding. Aggregated technology stack spanning Salesforce FSC, MuleSoft API layers, iOS/Android native applications, and z/OS Connect mainframe regions.
Enterprise Portfolio Strategy & Vendor Governance
- Strategic Transformation: Authored the Strategic Customer Onboarding (SCO) E2E Test Strategy, establishing unified QA governance across 4 strategic vendors (IBM, Cognizant, Capgemini, Sapient); achieved a 100% on-time milestone adherence rate across concurrent digital streams.
- Risk Mitigation: Mitigated critical vendor end-of-life risk by architecting the E2E test strategy to replace the legacy Titan/ObjectStar platform with a modern, scalable Salesforce FSC-orchestrated cloud engine.
- Regulatory Assurance: Directed E2E integration testing for digital identity verification (ID&V) and fraud decisioning; engineered automated anti-impersonation pipelines ensuring 100% compliance with BCOBS and JMLSG, and reducing customer onboarding drop-out by 40%.
High-Velocity Commercial Delivery
- Commercial Growth: Quality-assured release pipelines that delivered 63,353 Digital Personal Current Account sales, achieving a 76% start-to-complete application rate (second in the industry).
- Operational Velocity: Accelerated time-to-open for Community Directplus SME products from 12 weeks (legacy paper-based) to 28 days via Salesforce, driving a 35% YoY increase in accounts opened.
- Release Management: Orchestrated 30+ production feature releases, Salesforce Global upgrades, and Bank of England base-rate changes across 10 sprints — green RAG with zero severe production defect leakage.
Modern Quality Engineering, Automation & Environments
- Shift-Left Engineering: Pioneered service-virtualisation and stub-based testing for iOS/Android transformation, accelerating sprint velocity by 30% and keeping post-production defect leakage below the strict ≤2% threshold.
- Automation ROI: Achieved 97% regression automation coverage using Serenity BDD + Rest Assured, Provar and Postman/Newman in GitLab CI/CD, cutting regression execution time by 40%+.
- Environment Governance: Owned environment strategy and non-production data compliance across 7+ Salesforce sandboxes and mainframe AC41 regions with strict TDD approvals for obfuscated data.
Test Manager · Cognizant Technology Solutions — Computershare Limited
2015 – 2017
Melbourne / Chennai
Highlights
- QA Transformation: Led enterprise-wide quality transformation — Shift-Left, Risk-Based Testing and IT-UAT Harmonisation — improving testing velocity by 30%.
- Agile Orchestration: Scrum Master within the Nexus framework, resolving cross-squad dependencies and improving sprint predictability.
Test Lead & Analyst · Cognizant Technology Solutions — Lloyds Banking Group plc
2009 – 2014
Edinburgh / Chennai
Highlights
- Financial Utility Innovation: Engineered custom automation utilities delivering £440k in documented savings by reducing manual regression cycles.
- Architecture & Integration: Partnered with IT Architects as QA-BA lead mapping E2E integration across complex payment platforms, reducing integration friction by 75%.
Core Competencies
Test Management
Technical
Non-Functional
Methodologies
Tools
GenAI Tools
Education
MBA (Project Management)
Sikkim Manipal University · 2014–2016
BE (Electronics & Communications Engineering)
Anna University · 2005–2009
Certifications
- ISTQB Advanced Level Test Manager (CTAL-ATM) — 2014
- ISTQB Specialist Level AI Tester (CT-AI) — 2026
- ISTQB Specialist Level Testing with GenAI (CT-GenAI) — 2026
- Project Management Professional (PMP®) — 2016
- PRINCE2® Practitioner — 2017
- Professional Scrum Master I (PSM I) — 2016
- TMMi® Professional — 2017
- Certified Software Quality Manager (CSQM) — 2017
- CompTIA Project+ — 2016